Question 1

What is voice-to-invoice software?

Accepted Answer

Voice-to-invoice software converts your spoken description of a job into a professional, priced invoice automatically. You simply talk about the work you completed, and AI generates the invoice with line items, pricing, and GST calculations—no typing required.

Question 2

How does SMASH work?

Accepted Answer

SMASH uses AI voice recognition to understand your job description. When you speak, it identifies the work done, materials used, and time spent, then automatically creates a professional invoice using your preset rates and pricing. The entire process takes under 60 seconds.

Question 3

Do I need to learn special voice commands?

Accepted Answer

No. Just talk naturally about the job you completed. SMASH's AI understands conversational language, so you can describe work exactly how you'd explain it to the customer.

Question 4

How long does it take to create an invoice?

Accepted Answer

Under 60 seconds. You speak for 20-30 seconds describing the work, AI generates the invoice in 5 seconds, you review it in 10 seconds, and send it with one tap.

Question 5

How does SMASH know my pricing?

Accepted Answer

During setup, you upload a few of your past invoices. SMASH AI reads them and learns your labour rates, material pricing, job types, and pricing patterns. From day one, it prices jobs the way you price them—not a generic template.

Question 6

Can I change prices on invoices?

Accepted Answer

Yes. You can edit any invoice before sending it. SMASH provides a smart starting point based on your historical pricing, but you have full control to adjust prices, add discounts, or modify line items.

Question 7

Does it handle GST automatically?

Accepted Answer

Yes. SMASH automatically calculates and includes GST on all invoices. You can toggle GST on or off per customer if needed.

Question 8

How much does SMASH cost?

Accepted Answer

We're currently in free beta. Sign up now to get lifetime early access pricing when we launch. No credit card required for beta.

Question 9

What if the AI gets something wrong?

Accepted Answer

You always review the invoice before sending. If anything is incorrect, you can quickly edit it. Over time, SMASH learns from your corrections and becomes more accurate for your specific business.

Question 10

Can I create quotes as well as invoices?

Accepted Answer

Yes. SMASH creates both quotes and invoices using voice. Describe the proposed work for a quote, or completed work for an invoice. Approved quotes convert to invoices with one tap.

Question 11

Does it work offline?

Accepted Answer

Voice recognition requires internet connection, but you can create, edit, and review invoices offline. They'll send automatically when you're back online.

Question 12

Can I use SMASH in my truck or on the job site?

Accepted Answer

Yes. SMASH is built for mobile-first use. You can create and send invoices from your phone while still at the job site, even with greasy hands—just use voice.

Question 13

How do customers pay invoices?

Accepted Answer

Customers receive invoices via SMS or email with built-in payment processing. They tap to approve and pay directly—no bank transfers, no waiting, no chasing.

Question 14

How fast do I get paid?

Accepted Answer

Money hits your bank account in 48 hours after customer payment. No more waiting 14+ days for bank transfers or cheque deposits.

Question 15

What payment methods does SMASH support?

Accepted Answer

Customers can pay via credit card, debit card, or direct debit. All major payment methods are supported through our integrated payment processor.

Question 16

Are there payment processing fees?

Accepted Answer

Standard payment processing fees apply (typically 1.75% + 30c per transaction). This is competitive with or lower than most payment processors, and much cheaper than losing days chasing late payments.

Question 17

Can I integrate SMASH with Xero or QuickBooks?

Accepted Answer

Integration with accounting software is coming soon. For now, you can export invoices as PDF or CSV for manual import into your accounting system.

Question 18

Does SMASH replace my accounting software?

Accepted Answer

No. SMASH handles invoicing and quoting only. You'll still need accounting software like Xero for tax, payroll, and financial reporting. SMASH makes the invoicing part 4x faster.

Question 19

Can I track customer history?

Accepted Answer

Yes. SMASH automatically builds customer profiles from your invoices and quotes. You can see past work, payment history, and quickly create repeat invoices for returning customers.

Question 20

Does SMASH work for different trades?

Accepted Answer

Yes. SMASH works for any service business: electricians, plumbers, mechanics, HVAC, builders, landscapers, cleaners, and more. The AI adapts to your industry's terminology and pricing.

Question 21

What devices does SMASH work on?

Accepted Answer

SMASH works on iPhone and Android phones. A mobile-optimized web version is also available for tablets and computers.

Question 22

Do I need good reception to use voice features?

Accepted Answer

You need internet connection for voice-to-text conversion. In areas with poor reception, you can type your invoice details or save them to send later when you have signal.

Question 23

Is my business data secure?

Accepted Answer

Yes. All data is encrypted in transit and at rest. SMASH is compliant with Australian data protection standards and never shares your customer or financial data with third parties.

Question 24

Can multiple team members use one SMASH account?

Accepted Answer

Team features are coming soon. Currently, SMASH is optimized for solo tradies and small teams sharing one device.

Frequently Asked Questions

Getting Started

Pricing & Setup

Using SMASH

Payments & Money

Business & Integration

Mobile & Technical

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