Question 1

How does the voice quoting actually work?

Accepted Answer

After finishing a job, open SMASH and tap the microphone. Describe the job out loud — the same way you'd explain it to a mate. SMASH listens, builds a structured quote with line items, pricing, and your business details — and has it ready to send before you've put your tools away. The whole thing takes about 30 seconds.

Question 2

How accurate is the voice AI?

Accepted Answer

Highly accurate for trade terminology, labour descriptions, and materials — the AI is specifically trained on trade language and invoice structures, not generic speech. Most users find accuracy is very high from the first use. You always review the generated invoice before sending, so any errors can be corrected in 2–3 taps. Over time, SMASH learns your specific rates, job names, and pricing style — accuracy improves further as it personalises to how you work.

Question 3

How does SMASH know my rates from day one?

Accepted Answer

When you sign up, upload 2–3 of your existing invoices. SMASH reads them and learns how you price — your hourly rate, how you handle GST, your usual jobs, your line item style. From your very first quote, it prices the way you price. No spreadsheets. No setup screens. No templates to fill in.

Question 4

How does my customer receive and pay the quote?

Accepted Answer

They get a link via SMS or email. No app. No account. Nothing to download. They open it on their phone, see a professional quote with your business name and line items, tap Approve, and pay right there. From finished job to money in your account — no back and forth, no chasing.

Question 5

What happens after my customer approves the quote?

Accepted Answer

The approved quote automatically converts to an invoice. You see it in your dashboard. You see a read receipt the moment they open it. And when they pay, you get notified instantly. No manual follow-up. No guessing whether to call them.

Question 6

Can I repeat a weekly invoice without rebuilding it?

Accepted Answer

Yes. Sent, approved and paid invoice or quote cards have a Repeat button. Tap it and SMASH creates a new draft with the same client, line items and job title, dated today — perfect for weekly NDIS support shifts and recurring jobs.

Question 7

Can I edit the quote before sending it?

Accepted Answer

Always. You review every quote before it goes out. If SMASH missed something or got a price wrong, tap any line to edit — change quantities, add items, adjust labour hours. The more you use it, the better it gets at matching exactly how you work.

Question 8

Is talking into your phone actually faster than typing?

Accepted Answer

Yes. And not by a small amount. The average person speaks at 130 words per minute. The average person types at 40. Describing a job out loud takes 20–30 seconds. Typing the same information into an invoice app takes several minutes — if you even get around to doing it at all. Talking is natural. Typing is not.

Question 9

How long does it take to send an invoice with SMASH?

Accepted Answer

Under 60 seconds. That's not marketing — that's the actual time from opening the app to hitting send. Talk for 20–30 seconds. Review for 10. Tap send. Done. Most users have the invoice sent before they've left the customer's driveway.

Question 10

Do I need to be good with technology?

Accepted Answer

No. If you can leave a voicemail, you can use SMASH. That's genuinely the whole skill set required. There's nothing to configure. No accounting knowledge needed. No learning curve. If you work with your hands and you've always hated computers, this app was built specifically for you.

Question 11

What if I've never used invoicing software before?

Accepted Answer

Good. You haven't picked up bad habits from apps that were built for someone else. SMASH doesn't assume you know what a 'line item type' is or how to configure a tax rate. You talk about the job the way you always have. SMASH does the rest. No account setup beyond your name and ABN. No pricing configuration. No training required.

Question 12

Will it work out in the field — not just at a desk?

Accepted Answer

That's the whole point. SMASH is built for your phone, not a computer. It works wherever you finish the job — in the driveway, in the van, in the rain if that's where you are. The entire app is one-handed, voice-first, and designed for people who are already tired by the time they need to send an invoice.

Question 13

Is my business data safe?

Accepted Answer

Yes. Completely. Your data is encrypted, stored securely, and belongs to you. SMASH does not sell your data, share it with advertisers, or use it for anything other than running your account. Your rates, your customers, your invoices — all of it is private and only accessible to you.

Question 14

Is it safe for my customers to pay through SMASH?

Accepted Answer

Yes. All payments are processed through Stripe — the same payment infrastructure used by millions of businesses worldwide. Your customers' card details are never stored on SMASH servers. The entire payment flow is handled by Stripe's secure, PCI-compliant system.

Question 15

What happens to my old invoices when I upload them at signup?

Accepted Answer

Your uploaded invoices are used for one thing only: learning your pricing style and rates so SMASH can generate personalised quotes from day one. They're stored securely, never shared, and never used for any other purpose.

Question 16

Can anyone else see my quotes and invoices?

Accepted Answer

No. Your quotes and invoices are only visible to you — and to the specific customer you share a link with. Sharing a quote creates a unique, private link that only works for that quote. No other SMASH users, no third parties, and no one at SMASH can see your business data without your permission.

Question 17

Can customers see their NDIS participant number on the portal?

Accepted Answer

Yes. When you save an optional 9-digit NDIS participant number on a customer profile, SMASH shows it on that customer's public invoice or quote portal and prints it in the Bill To block on every PDF.

Question 18

I'm a cleaner / gardener — is this really built for me?

Accepted Answer

Yes. Specifically and deliberately. Every other invoicing app was built for businesses with employees or admin staff. Cleaners, gardeners, handymen, and mobile service workers have been completely invisible to the invoicing software industry. SMASH was built for exactly your situation: you do multiple jobs a day, you hate admin, and you just need to get paid fast.

Question 19

What kinds of jobs does it work best for?

Accepted Answer

Simple, frequent jobs that you can describe in 30 seconds. The sweet spot is jobs worth $150–$600 that you do multiple times a week. House cleaning, lawn mowing, handyman repairs, painting, mobile mechanic, plumbing, electrical, HVAC, pest control, pool maintenance, car detailing, dog grooming — if you do the work and need to get paid for it, SMASH works for you.

Question 20

I already use a spreadsheet (or nothing). Why would I switch?

Accepted Answer

Because the spreadsheet is the reason the invoice doesn't get sent. You finish the job. You're tired. You think 'I'll do it tonight.' Tonight comes. You do it tomorrow. Then a week passes. SMASH removes the gap between finishing the job and getting paid. Send it before you leave the site. That's the only way it reliably happens.

Question 21

Does SMASH replace my accounting software?

Accepted Answer

No. SMASH handles invoicing and quoting only — one thing, done well. You'll still use Xero, QuickBooks, or MYOB for tax, payroll, and financial reporting. Starter and above unlock Xero and QuickBooks sync so SMASH invoices can flow into your books.

Question 22

Does SMASH work for NDIS support workers?

Accepted Answer

Yes. SMASH is actively used by NDIS support workers across Australia. You can save each client's 9-digit NDIS participant number on their profile — SMASH prints it automatically in the Bill To block on every invoice PDF and displays it on the public client portal link. Use the Repeat button for recurring weekly shifts: one tap creates a new invoice with the same client, line items, and job description, dated today.

Question 23

Does SMASH work for businesses outside Australia?

Accepted Answer

Yes. SMASH operates in Australia (10% GST, ABN), New Zealand (15% GST, NZBN), the United Kingdom (20% VAT, UTR/company number), the United States (state sales tax, EIN), and Canada (GST/HST/PST by province, Business Number). The correct tax rate and local business number format applies automatically based on your market.

Question 24

How much does SMASH cost?

Accepted Answer

SMASH is free to start — 5 invoices per month, no credit card required, no time limit on the free plan. Starter is $15 AUD/month on web pricing and unlocks unlimited invoices, Xero and QuickBooks sync, and CSV export. Pro is $25/month and Unlimited is $35/month. If you're invoicing daily, the app pays for itself on the first job of the month.

Question 25

Is there a free trial?

Accepted Answer

The free plan isn't a trial — it's a permanent free tier. You get 5 invoices a month for free, forever, with no credit card required. For most people, using SMASH free for even one week is enough to know whether they want to keep going. Try it on a couple of real jobs. See how it feels.

Question 26

What do I need to get started?

Accepted Answer

Just your phone and 2–3 of your old invoices (PDFs, photos, whatever you have). Download the app. Enter your name, business name, and ABN. Upload your old invoices so SMASH learns your rates. Talk about your next job. Most people are sending their first invoice within 10 minutes of signing up.

Question 27

Does it work on iPhone and Android?

Accepted Answer

Yes. SMASH is available on both iPhone and Android. It's designed to be used on site, in your van, or wherever you finish the job — not at a desk. The whole experience is built for mobile, not ported from a desktop app as an afterthought.

SMASH Voice Invoicing:
Frequently Asked
Questions

How It Works

Speed & Ease

Is It Safe?

Is It For Me?

Pricing

Want to learn more?

Just gotta try it.

SMASH Voice Invoicing:Frequently AskedQuestions