Appliance Repair Invoice Template Australia: Callout Fee, Labour, Parts and GST

An appliance repair invoice in Australia should include your business name, ABN, invoice number, date, customer name and property address, callout fee, labour (hours × rate), parts with markup, diagnostic fee if no repair proceeded, and GST if registered. The correct format separates callout, labour, and parts so residential clients understand the charge and commercial clients can reconcile against their records.

This guide gives appliance repair technicians a practical invoice structure, then shows how SMASH for appliance repair generates the invoice from a voice description in under 60 seconds.

The basic appliance repair invoice format

1. Business name, ABN, contact details.
2. Customer name and property address.
3. Invoice number, date, payment due date.
4. Appliance type and fault description.
5. Callout fee (standard, weekend, or after-hours).
6. Labour: hours × rate.
7. Parts: component name at sell price.
8. Diagnostic fee if repair did not proceed.
9. GST if registered.
10. Payment link.

Example appliance repair invoice line items

For a washing machine repair:

Callout fee — residential.

Labour — 45 minutes @ $110/hr = $82.50.

Parts — drain pump, Bosch 00650913 (marked up) = $112.00.

For a diagnostic-only callout:

Callout fee — residential.

Diagnostic — assessed faulty compressor. Repair not proceeded.

For a commercial oven repair:

Callout fee — commercial.

Labour — 2 hours @ $145/hr = $290.00.

Parts — oven thermostat, standard markup = $85.00.

Using voice invoicing for appliance repair

With SMASH for appliance repair:

"Washing machine repair at 14 Grant Street. Replaced the drain pump, 45 minutes labour. Callout as normal."

Three lines. Invoice sent. Client pays from the driveway.

Frequently asked questions:

What should an appliance repair invoice include? ABN, callout fee, labour (hours and rate), parts with markup, diagnostic fee if applicable, and GST.

Can I charge different rates for commercial appliance repair? Yes. Set residential and commercial rate cards in SMASH. Mention the job type and SMASH applies the right rate.

How do I invoice a diagnostic-only callout? Mention "diagnostic only" in the voice input. SMASH produces a callout + diagnostic invoice without a labour or parts line.

Can I include weekend and after-hours callout rates? Yes. Set each rate type as a catalog preset. Mention the rate type in your voice description.