IT Repair Invoice Template Australia: Callout Fee, Labour, Parts and GST

An IT repair invoice in Australia should include your business name, ABN, invoice number, date, client name, site address, callout fee, labour (on-site or remote rate, hours), parts with markup if applicable, and GST if registered. The best IT repair invoice template separates callout, labour, and parts so business clients can reconcile the invoice against their IT budget.

This guide gives IT repair technicians a practical invoice structure, then shows how SMASH for IT repair generates the invoice from a voice description in under 60 seconds.

The basic IT repair invoice format

1. Business name, ABN, contact details.
2. Client name and site address.
3. Invoice number, date, payment due date.
4. Job description: device type, problem, action taken.
5. Callout fee.
6. Labour: on-site or remote, hours × rate.
7. Parts: component name, buy price + markup shown as sell price.
8. GST if registered.
9. Payment terms (residential: NET 7; business: NET 14 or NET 30).

Example IT repair invoice line items

For an on-site business callout:

Callout fee — on-site business rate.

Labour — on-site, 1.5 hours @ $140/hr = $210.00.

Parts — 1TB SSD (replaced failed drive) = $145.00.

For a remote support session:

Remote support — 45 minutes @ $120/hr = $90.00.

No callout fee for remote. No parts.

For a diagnostic-only callout:

Callout fee — residential.

Diagnostic — assessed faulty motherboard, repair not proceeded.

Using voice invoicing for IT repair

With SMASH for IT repair:

"On-site callout at Harris Accounting. Replaced a failed SSD in the partner's laptop, restored from backup, 90 minutes work. New SSD is the 1TB I buy in at $80."

SMASH splits into callout fee, labour, and parts (with markup applied). GST calculated. Invoice sent from the carpark.

Frequently asked questions:

What should an IT repair invoice include? ABN, callout fee, labour (on-site or remote, hours and rate), parts with markup, GST, and payment terms.

Can I charge different rates for remote vs on-site? Yes. Set both rates in SMASH. Mention remote or on-site in the voice description.

How do I invoice a diagnostic-only callout? Mention "diagnostic only" in the voice input. SMASH produces a callout + diagnostic invoice with no labour or parts lines.

Can I use NET 30 for business clients? Yes. Set payment terms per client in SMASH — they appear on every invoice for that client automatically.