Locksmith Invoice Template Australia: Call-out Fee, Labour, Lock Supply and GST

A locksmith invoice in Australia should include your business name, ABN, locksmith licence number, invoice number, date, customer details, job address, call-out fee, labour (by the hour or as a flat fee), any locks or keys supplied, emergency or after-hours rate if applicable, and GST if you are registered. The best locksmith invoice template is generated quickly — because locksmith jobs are fast and clients expect to receive an invoice on the spot.

This guide gives locksmiths a practical invoice structure, then shows how SMASH for locksmiths generates the invoice from a voice description in under 60 seconds.

The basic locksmith invoice format

Use this structure for residential, commercial, automotive, and emergency locksmith jobs:

1. Your business name, ABN, and locksmith licence number.
2. Customer name, billing address, and job address.
3. Invoice number, invoice date, and payment due date.
4. Job type: lockout, lock replacement, rekey, key cutting, safe opening.
5. Call-out fee as the first line item.
6. Labour: hours × rate, or flat rate for the job type.
7. Parts and hardware: lock brand, model, keys cut, quantity, and price.
8. Emergency or after-hours rate if applicable.
9. GST shown separately if you are registered.
10. Payment link — locksmith clients often want to pay on the spot.

Example locksmith invoice line items

For a residential lockout:

Call-out fee — standard residential.

Labour — non-destructive entry, 30 minutes @ $120/hr.

For a lock replacement:

Call-out fee — standard residential.

Labour — supply and install Lockwood 001 deadbolt, 45 minutes.

Hardware — Lockwood 001 Series deadbolt, keyed alike.

Hardware — 2 keys cut.

For an emergency after-hours call-out:

Call-out fee — emergency after-hours.

Labour — 30 minutes, slim jim entry, car lockout.

Rate applied: after-hours premium rate.

Call-out fee structure for locksmiths

Most locksmiths charge a call-out fee that covers travel and the first service interval. Common structures are:

• Standard residential: Flat call-out fee, typically $80–$130, covers the first 30 minutes.
• Commercial: Higher flat call-out fee, or a minimum hour charge.
• After-hours: 1.5–2× the standard rate, or a flat after-hours call-out fee.
• Emergency: Highest rate, often 2× standard, for immediate response jobs.
• Car lockout: Often a separate rate from residential — different skill set, different equipment.

Set each rate as a separate item in your SMASH pricing catalog. Mention the rate type in your voice description and SMASH applies the right one automatically.

Including locks and keys on the invoice

List hardware separately from labour:

Lockwood 001 Series deadbolt, keyed alike — 1 unit.

2 keys cut to code.

Do not bundle the lock into the labour line. Separate hardware line items:

• Show the client exactly what they paid for
• Make it easier to warranty the hardware separately from the labour
• Prevent the client from assuming the lock is included in the call-out fee

Property manager and commercial client invoicing

For property managers who call regularly:

• Save them as a client profile in SMASH with their negotiated rate
• Invoice the property address as the job address, the property manager as the billing contact
• Include the property manager's purchase order number if they use one
• Set NET 14 or NET 30 payment terms for account clients

Residential lockout clients typically pay on the spot via the invoice payment link. Commercial clients may operate on account — set this per client in SMASH.

Using voice invoicing for locksmiths

Locksmith jobs are typically 20–45 minutes. Invoicing should take less than 60 seconds. With SMASH, describe the job from the van:

"Lock replacement at the commercial office in CBD. Supplied and installed new Lockwood deadbolt, two keys cut. Standard commercial rate."

SMASH builds the invoice, adds your call-out fee, prices the hardware, calculates GST, and sends it from your phone in under 60 seconds. The client receives a payment link and can pay by card immediately.

Use the free invoice generator to create one-off invoices, or the Chrome extension for Gmail to turn property manager emails into invoices without leaving your inbox.

Frequently asked questions

What should a locksmith invoice include? ABN, locksmith licence number, invoice number, date, job address, call-out fee, labour, hardware (lock brand and model, keys cut), rate type (standard/after-hours/emergency), and GST.

Can I charge a call-out fee and also charge for labour? Yes. The call-out fee covers your travel and first service interval. Labour is charged on top for work beyond the initial period. This is standard practice and clients expect to see both on the invoice.

How do I invoice emergency after-hours locksmith call-outs? Set an after-hours or emergency rate in your SMASH pricing catalog. Mention "after-hours" or "emergency" in your voice description — SMASH applies the premium rate automatically.

Should I charge different rates for car lockouts vs residential? Yes. Car lockouts typically use different equipment and skills. A separate rate prevents underbilling automotive jobs and makes the invoice clearer.

Can clients pay by card without a terminal? Yes. SMASH invoices include a payment link. Clients tap the link and pay by card on their phone — no EFTPOS terminal needed, no cash handling.